Frequently Asked Questions

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FAQ
Frequently Asked Questions

We are committed to ship out any order in 48 hours. For Singapore local address, you can expect to receive your order in 3 working days (excluding the day of placing order).

We provide free islandwide delivery in Singapore.

Yes. We currently support international shipping from Singapore to Malaysia, Hong Kong, Philippines, South Korea, and Australia. For international shipping fee, please contact our customer service for more information. Free international shipping is provided if order value reaches SGD 200. We are committed to ship out any order in 48 hours. For international shipping, it typically takes about 2-4 weeks to reach overseas addresses, varying among different countries. Please contact our customer service for more information.

From 12 years old onwards. Generally, it is a food supplement.

Males or females who have acne/pimples or maskne, or who would like to improve general skin condition.

This product is generally safe to use without side effects because it is food-based, non-steroid, and non-antibiotics. Simply worth trying!

Yes. Continue your skin care routine. Taking ACNE O is an add-on to your routine to get clearer skin.

According to what we have observed, at least 70% of our customers start to see some effects in 1-2 weeks. However different people may have different durations to see results. Our research data shows that 83% of subjects saw improvements within 45 days. Continue to take for regular maintenance.

So far our clinical tests and data have been collected based on facial acne condition, and we have not specifically collected data for body acne condition.

NewGen Probiotics Plus can be taken with or without water. For best taste and convenience, simply tear open the sachet and pour the content into your mouth. The powder will melt in your mouth, giving an all-will-love taste and allowing you to easily swallow the microcapsules (do not chew or bite on the microcapsules).

The probiotics are embedded within the microcapsules. The 3-layered structure of microcapsules protects the live probiotics from stomach acid, but can dissolve in an alkali environment in the intestines. So if you don’t bite the microcapsules, live probiotics are delivered straight to the intestines and released only in the intestines, maximizing its efficacy and health benefits.

No, there is no need to store NewGen Probiotics Plus in the fridge. The 3-layered structure of microcapsules protects the embedded live probiotics from moisture, heat, and light, allowing them to be preserved alive even at room temperature.

NewGen Probiotics Plus is a high-efficiency probiotic product with 5 billion CFU of Bifidobacterium Longum in a sachet. Although this number is seemingly less CFU compared with many other probiotic products, its efficacy is equivalent to at least 50 billion CFU of conventional non-capsulated probiotic products owing to its patented 3-layered structure of microcapsules. More than 90% of live probiotics can reach the intestines. Lower CFU and targeted release in intestines make NewGen probiotic products a safe and effective option.

Yes, NewGen Probiotics is strongly backed by science. The probiotic strain in NewGen Probiotics is the proprietary strain of Bifidobacterium Longum BB536 from Morinaga (Japan). This strain is one of the world’s most researched and effective probiotics that is supported by over 200 published scientific studies. It is Japan’s top-selling probiotic with a long history and strong track record of safety and efficacy. Dosage in NewGen Probiotics is also carefully designed by NewGen scientists based on published clinical studies. Science, safety and efficacy form the guiding principle of NewGen products.

Due to the 3-layered structure of microcapsules, NewGen Probiotics are well-protected from stomach acid and are delivered straight to the intestines. Thus, you can take the probiotics at any time in a day based on your daily regular schedule and convenience.

No, NewGen Probiotics is actually very low in calories. Although it tastes sweet, but there is no need to worry about its sugar content. There are 3 types of healthy sugars in NewGen Probiotics–raffinose, erythritol, and trehalose. Raffinose is a prebiotic that probiotics can feed on to keep healthy and strong, and is important for maintaining a healthy digestive system. Human body lacks of the enzyme to digest it thus it stays only in the intestines as prebiotic. Erythritol is a sugar alcohol used as a low-calorie sweetener. With only 6% of the calories of table sugar, it still contains 70% of the sweetness. It does not raise blood sugar or insulin levels. Trehalose is a naturally occurring, energy-producing sugar that is a healthy option for diabetics and hypoglycemics. With 55% the sweetness of table sugar, it is effective for balancing sugar levels while still bringing a little“sweetness” into the taste.

You may experience temporary frequent farting when you first start to take the probiotics. Changes in the gut microbiota can result in bacteria producing more gas than usual, which can lead to frequent farting and bloating. However, while you continue with the probiotics, these seemingly side effects usually clear up within a few days to 2 weeks when gut microbiota condition becomes better. However, NewGen probiotics contain gelatin, soy and milk ingredients. Discontinue immediately if you experience rash, vomiting or allergies.

No. NewGen Probiotics Junior is suitable for children of 2 years old and above who can swallow the microcapsules in the product.

NewGen Probiotics Junior can be taken with or without water. For best taste and convenience, simply tear open the sachet and pour the content into your mouth. The powder will melt in your mouth, giving an all-will-love taste and allowing you to easily swallow the microcapsules (do not chew or bite on the microcapsules). It is a yummy and easy-to-take probiotics for sure.

The probiotics are embedded within the microcapsules. The 3-layered structure of microcapsules protects the live probiotics from stomach acid, but can dissolve in alkali environment in the intestines. So if you don’t bite the microcapsules, live probiotics are delivered straight to the intestines and released only in the intestines, maximizing its efficacy and health benefits.

No, there is no need to store NewGen Probiotics Junior in the fridge. The 3-layered structure of microcapsules protects the embedded live probiotics from moisture, heat and light, allowing them to be preserved alive even at room temperature.

NewGen Probiotics Junior is a high efficiency probiotic product that is suitable for children, with 2 billion CFU of Bifidobacterium Longum in a sachet. Although this number is seemingly less CFU compared with many other probiotic products, its efficacy is equivalent to at least 20 billion CFU of conventional non-capsulated probiotic products owing to its patented 3-layered structure of microcapsules. More than 90% of live probiotics can reach the intestines. Lower CFU and targeted release in intestines make NewGen Probiotics Junior a safe and effective option.

Yes, NewGen Probiotics is strongly backed by science. The probiotic strain in NewGen Probiotics is the proprietary strain of Bifidobacterium Longum BB536 from Morinaga (Japan). This strain is one of the world’s most researched and effective probiotics that is supported by over 200 published scientific studies. Since the 1970s, toxicological studies involving a variety of human subjects including children have been conducted. It is Japan’s top-selling probiotic with long history and strong track record of safety and efficacy. Dosage in NewGen Probiotics is also carefully designed by NewGen scientists based on published clinical studies. Science, safety and efficacy form the guiding principle of NewGen products.

Due to the 3-layered structure of microcapsules, NewGen Probiotics are well protected from stomach acid and are delivered straight to the intestines. Thus, you can give the probiotics to your child at any time in a day based on your child’s or your daily regular schedule and convenience.

No, NewGen Probiotics is actually very low in calories. Although it tastes sweet, but there is no need to worry about its sugar content. There are 3 types of healthy sugars in NewGen Probiotics–raffinose, erythritol, and trehalose. Raffinose is prebiotic that probiotics can feed on to keep healthy and strong, and is important for maintaining a healthy digestive system. Human body lacks the enzyme to digest it thus it stays only in the intestines as prebiotic. Erythritol is a sugar alcohol used as a low-calorie sweetener. With only 6% of the calories of table sugar, it still contains 70% of the sweetness. It does not raise blood sugar or insulin levels. Trehalose is a naturally occurring, energy-producing sugar that is a healthy option for diabetics and hypoglycemics. With 55% the sweetness of table sugar, it is effective for balancing sugar levels while still bringing a little“sweetness” into the taste.

Some may experience temporary frequent farting when he/she first starts to take the probiotics. Changes in the gut microbiota can result in bacteria producing more gas than usual, which can lead to frequent farting and bloating. However, while he/she continues with the probiotics, these seemingly side effects usually clear up within few days to 2 weeks when gut microbiota condition becomes better. However, NewGen probiotics contain gelatin, soy, and milk ingredients. Discontinue immediately if your child experiences rash, vomiting or allergies.